NHS integrates Intranet 1.
0 with Enterprise 2. 0 to get Social with TeamPage 4. 0
The UK's National Health Service's Orkney region deployed Traction with great success in 2005 to address an unfavorable report about the state of internal communications.
Parts of this story were published in eWeek's June 2008 Article Traction Digs in for Enterprise Wiki Control
Bridging Intranet 1.
0 with Enterprise 2. 0 to get Social
Looking up a phone number or name in a corporate directory is about as natural and frequent as picking up morning coffee.
The directory system allows employees to lookup the contact details of any other employee.
A simple change to the directory now links to the employee's Traction TeamPage User Profile page:
The User Profile page (by default) includes the individual's contact information and content sections for their recently posted Articles and Comments.
My favorite new feature in Traction 4 is the Profile.
All our staff can now create their own space on the blog to tell others who they are and what they do. Being able to upload a photo is proving to be very popular - little things like that can inject a bit of fun into the working day which ultimately builds a better workplace community. The profile page also displays all the recent articles which you've worked on, which in turn encourages you to feel stronger ownership of the content you post. It doesn't have to be a list of recent articles though.
Rendall added a picture and a bit of a bio.
The profile page can be configured to display any specific content you want, including pictures or widgets which display information from other sites.
Personally, I list my recent articles in one column and my Twitter updates in the other. I use Twitter as an electronic In/ Out board: not very exciting, but very useful for someone trying to get in touch with me.
In this case, his use of Twitter may serve the same need to communicate his status to his friends, as well as internal NHS employees who may need to know what he's doing.
Using Moderation When Openness and Privacy Requirements Collide
NHS Orkney has activated the Page and Comment Moderation features in TeamPage 4.
The new wiki-style moderation feature is also proving useful.
Being able to hide an article from the hoi polloi while you work on it is a huge improvement. I use Traction groups to define who can post to a project (publishers). The publishers can see unpublished drafts, but non-publishers and visitors can't. This makes it easier to work collaboratively, and to fine-tune your posts before letting everyone else see them.
The use of moderation may serve two needs.
Rendall's group was also pleased to see updates to the Linking tool in TeamPage 4.
The ability to be able to search and browse content on the Traction server - and even link to Views - is an excellent addition.
You really have to see the page in action to fully appreciate how good it is.
Rendall says Traction TeamPage is as much an experience as it is a product.