29 July 2010 | Enterprise 2.0 and Observable Work: Brian Tullis and Joe Crumpler, Burton Group Catalyst 2010 Santa Diego
Brian Tullis and Joe Crumpler did a lively talk on Enterprise 2.
Abstract: Most large organizations face huge challenges in staying aligned, knowing when and how to collaborate, and capturing knowledge for future use.
Traction® TeamPage has allowed a large virtual team at Alcoa Fastening Systems to implement principles of “Observable Work” – which for us means making visible and transparent the normally arcane processes of Information Technology management. Implementation of observable work practices has increased alignment, collaboration, and knowledge capture in the organization. Topics discussed include: • What is Observable Work and why is it important?
• Overview of techniques used to manage the flow of information.
• Examination of a successful multi-country ERP project managed with these tools and techniques.
• Areas of improvement and where we go from here.
Brian's blog post Observable Work: The Taming of the Flow
Jim McGee's original blog post
Followup discussion and links on Jim's post
Observable Work session Twitter feed
movito @panklam's term "OpenWork" and the just-coined "Observable Work" are more focused & precise.
PhilippBohn RT @gialyons Loving the concept of Observable Work.
movito RT @gialyons Break out of proprietary doc formats, and use addressable hypertext (URLs) ← it's the best way forward #cat10 #alcoa #owork 33 minutes ago via Tweetie for Mac
movito RT @MikeGotta Observable work: make status of work visible and avoid needless "status meetings" - status available to all that care #owork 42 minutes ago via Tweetie for Mac
movito RT @MikeGotta Observable work principles applied to project freed up 30% labor due to reduced meetings #cat10 #owork #socbiz 2 minutes ago via Tweetie for Mac
gialyons Really great content here at Burton Group Catalyst Conference, esp.
gialyons Hey @Greg2dot0, @joecrumpler just presented about how Alcoa saved 100 hours by using #socbiz for project status updates.
gialyons Loving the concept of Observable Work.
aewang “@scottylogan: @joecrumpler @briantullis great presentation on observable work #cat10 #OWork” totally agree 24 minutes ago via Twitter for iPhone
gialyons Most excellent prezzy from @joecrumpler @briantullis at #Alcoa #cat10 24 minutes ago via Seesmic
scottylogan @joecrumpler @briantullis great presentation on observable work #cat10 #OWork 25 minutes ago via YoruFukurou
MikeGotta RT @gialyons: Traditional daily status process: 4hrs, 3 times/
catatweet RT @gialyons Traditional process took 4hrs, 3 times/
mikerollings "observable work" - anybody that ever experienced "death by meetings" would appreciate this approach #cat10 26 minutes ago via Echofon
aewang Awesome presentation by the Aloca guys on E2.
gialyons Project mgr throws an "explosion of information hand grenade" via #socbiz for others who care.
mikerollings "Observable work" reduces project status meetings because issues and accomplishments are transparent to team members as they occur #cat10 28 minutes ago via Echofon
dustinupdyke Can I take @JoeCrumpler to work on Monday to clear our path of pointless meetings? #cat10 28 minutes ago via TweetDeck
lcannell Observable work also enables better focused meetings (not just reduces them), more productive use of (expensive) F2F time #cat10 28 minutes ago via TweetDeck
gialyons Traditional daily status process took 4hrs, 3 times/
MikeGotta Observable work principals applied to project freed up 30% labor due to reduced meetings #cat10 29 minutes ago via TweetDeck
catatweet Status as you work.
gialyons Reduce meetings is a result of observable work using #socbiz software; got 30% more labor out of teams, too.
scottylogan reducing number of meetings led to a 30% increase in actual work #cat10 30 minutes ago via YoruFukurou
catatweet Manage content streams, read, and remain aware.
jakrose @gialyons amen #cat10 #alcoa 32 minutes ago via TweetDeck in reply to gialyons
MikeGotta "Status as you work" .
catatweet Use #social technology to have LESS MEETINGS by leveraging the status reporting inherent in the technology.
mikerollings Principle: achieve status from observable work #cat10 words to live by 38 minutes ago via Echofon
gialyons Heh.
aewang RT @MikeGotta Observable work: make status of work visible and avoid needless "status meetings" - status available to all that care #cat10 38 minutes ago via Twitterrific
scottylogan terrifying slide of kid with circular saw! #cat10 40 minutes ago via YoruFukurou
ericzigus http:/
aewang RT @MikeGotta Concept of "observable work" a new way to operate at Alcoa Fasteners #cat10 great concept 41 minutes ago via Twitterrific
scottylogan Alcoa guys: Use addressable hypertext rather than (proprietary) documents #cat10 41 minutes ago via YoruFukurou
MikeGotta Alcoa took a project that normally takes up to 18 months in 7 months #cat10 (QAD implementation in China using Traction TeamPage) 41 minutes via TweetDeck
gialyons "here's a piece of content, please comment, we'll change content based on what you say, let you know when it's changed.
gialyons Break out of proprietary doc formats, and use addressable hypertext (URLs) #cat10 #alcoa 41 minutes ago via Seesmic
MikeGotta Observable work: make status of work visible and avoid needless "status meetings" - status available to all that care #cat10 41 minutes ago via TweetDeck
dustinupdyke Doing the work in an observable way eliminates the need for status metings #cat10 41 minutes ago via TweetDeck
catatweet Meetings suck! One outcome of observal work is that status is apparent to anyone that needs it #cat10 41 minutes ago via Twittelator
gialyons Do your work in an observable way (via #socbiz), and others will see it, make mental connections b/
scottylogan Alcoa don't like meetings - observable work reduces the need for meetings #cat10 42 minutes ago via YoruFukurou
mikelor Make people realize that they are inside a ecosystem, encourage clickable and linkable content.
gialyons People need to know how what they do is linked to what others do in the company #cat10 #alcoa 42 minutes ago via Seesmic
bduhon RT @gialyons: If you create a community of trust, they'll be comfy working together outside of hierarchy #cat10 42 minutes ago via HootSuite
catatweet Authority to update content - don't worry about it.
jamiemlewis That's the goal.
gialyons Need to interject social in what you do, especially if you're in IT.
MikeGotta Sign of an unhealthy culture is a mindset that thinks they "we" have to survive encounters with "them" (insiders vs.
catatweet Collaboration requires trust.
gialyons Being introverted IT guys, we love to close the doors and focus on transaction work.
handslive #cat10 HR needs to be aware of the impact of the changes they make.
gialyons If you create a community of trust, they'll be comfy working together outside of hierarchy #cat10 44 minutes ago via Seesmic
gialyons Oh, this is shaping up to be a fun and informative preso.
NishantK IMO, if more business processes were structured like a game, more stuff would get done way more efficiently #cat10 44 minutes ago via TweetDeck
dustinupdyke "the battle plan rarely survives first contact with the enemy" #cat10 44 minutes ago via TweetDeck
gialyons .
catatweet Why observable work is important.
gialyons Alcoa hypothesis: Implementing observable work PRINICPLES through enabling TECH creates stronger connections w/
gialyons Alcoa makes fasteners that go on large things.
gialyons Alcoa is up now.
catatweet Observable work principles in the realm of #social presented by Alcoa here at #cat10 about 1 hour ago via Twittelator
MikeGotta Concept of "observable work" a new way to operate at Alcoa Fasteners #cat10 about 1 hour ago via TweetDeck
ericzigus standard disclaimer from #Alcoa about ideas are their personal ideas not of their companies #cat10 about 1 hour ago via TweetDeck
roundtrip "Enterprise 2.
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